AndronETalksNews
GB News
By Jack Walters
Published: 18/05/2023 – 14:56
British Telecommunications (BT) will cut 55,000 jobs by the end of the decade in an attempt to cut costs.
Customer services roles will account for up to a fifth of all redundancies.
Departing customer services staff will be replaced by technologies, including artificial intelligence.
However, the overall cut backs will include both staff and contractors.
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