April 15, 2024



Debt Collectors Can Now Text, Email, and Send Direct Messages to Borrowers on Social Media

The Epoch Times

By Katabella Roberts

December 3, 2021 Updated: December 3, 2021


Debt collectors can now text, email, and send direct messages to borrowers on social media after new rules approved by the Consumer Financial Protection Bureau (CFPB) took effect on Tuesday.

The new rules clarify how debt collectors can use email, text messages, social media, and other contemporary methods to communicate with consumers. It also enables borrowers to limit the ability of debt collectors to contact them through such communication methods.

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