Federal News Network
The Internal Revenue Service is handling more of its call volume through automation, which gives its call-center employees more time to address more complex requests from taxpayers.
The IRS announced Friday that individuals delinquent on their taxes, who receive a mailed notice from the agency, can call an artificial intelligence-powered bot and set up a payment without having to wait on the phone to speak with an IRS employee.
Taxpayers are eligible to set up a payment plan through the voice bot if they owe the IRS less than $25,000, which IRS officials said covers the vast majority of taxpayers with balances owed.